![]() ![]() We will also provide lawyers and experts, up to the limit of your plan, if needed to help resolve your case including our Service Guarantee to provide for experts and lawyers, if needed.Įnroll a member whose subscription is already included in your plan › If you're a victim of identity theft, Norton helps protect you up to the limit of your plan with our Million Dollar Protection™ Package^ or Identity Theft Reimbursement Coverage*. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support.Įveryone has a different national identification number based on their country of residence (for example, Social Security Number in the U.S.), so we have to charge per person, per membership, as this allows for each family member to receive their own identity theft protection benefits. ![]() If you have a subscription with LifeLock, you can add or enroll a member to your plan at any time by signing in to your account. Protect the whole family by adding them to your Norton plan Other questions: How do I change the account so mine is the main account and my husband's is the sub-account? How do I get rid of the Norton on my husband's account that the customer service added? He only needs LifeLock.Ĭurious, which stand-alone LifeLock Family plan? I am extremely disappointed in how confusing and difficult this company has become to work with since Norton and LifeLock merged. I asked her to combine the billing so we get ONE bill, make MY ACCOUNT the main account (instead of my husband) and make it so we can add our ADULT son to LIFELOCK ONLY. She didn't do any of that. Secondly, what it appears the customer service person did was upgrade my husbands account to include Norton (that he doesn't need or want) and changed everything to auto renew. My son is an adult and doesn't need Norton. ![]() The only option available is for Norton services for a minor. After the call ended I checked our account online. I thought I got most of it but I was wrong. She spoke very fast with a very thick accent and kept saying "you know" and "ok" every other word. Called customer service and barely understood what the lady was talking about. There is no place to do that online on our account. I need to add our adult son to our LIFELOCK account. ![]()
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